Terms of Service

1. Acceptance of Terms

By accessing and using LUKLOOP's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

LUKLOOP provides a comprehensive logistics platform that connects e-commerce sellers with warehouses and delivery services across Southeast Asia. Our services include but are not limited to:

• Package tracking and management
• Inventory management
• Shipping and delivery coordination
• Analytics and reporting
• Customer support

3. User Accounts

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Ship prohibited or illegal items
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent purposes
• Harass, abuse, or harm other users

5. Fees and Payment

Our fees are based on the services you use and are clearly outlined in your service agreement. You agree to:

• Pay all applicable fees in a timely manner
• Provide accurate billing information
• Notify us of any billing disputes within 30 days
• Accept responsibility for all charges incurred under your account

6. Shipping and Delivery

While we strive to provide accurate delivery estimates, actual delivery times may vary due to factors beyond our control. We are not liable for delays caused by:

• Weather conditions or natural disasters
• Customs delays or inspections
• Incorrect or incomplete shipping information
• Recipient unavailability
• Government restrictions or regulations

7. Limitation of Liability

To the maximum extent permitted by law, LUKLOOP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8. Insurance and Claims

All shipments are insured according to our standard coverage. Claims for lost or damaged items must be reported within 30 days of the incident. Our liability is limited to the declared value of the shipment or our standard coverage limits, whichever is lower.

9. Intellectual Property

All content, features, and functionality of our services are owned by LUKLOOP and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding the collection and use of your information.

11. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website and updating the 'Last updated' date. Your continued use of our services after such changes constitutes acceptance of the new terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at: